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Current Service Disruptions

         There are no current service disruptions

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
PROTECHT will be unavailable Sunday 28 April 2024 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework and is required to maintain a secure environment. All staff & students To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated and the email the completed document to safety@csu.edu.au 28-Apr-2024 18:00 28-Apr-2024 22:00 More
IT system patching. The following services will be temporarily impacted during the 5:00AM-8:00AM patching window on the 2nd of May. Security updates will be applied to a range of services during the morning. BDM, BEPOZ, BEIMS, CARD PRINTING, CARD TRANSACTIONS, CARDAX, CCTV, CMS, COURSESPACE, CSUSAP, DENTISTRY, ECOMMS, EFTPOS, EQUELLA, EXAMS, EZPROXY, FAST, GPS, MESSAGE CENTRE, PAPERCUT (STUDENT PRINTING), RESEARCH MASTER, STAFF EMAIL, STUDENTREQUESTS, TIMETABLING, TRIM, VDI, VITREA ENTERPRISE SUITE (VET), WEB KIOSK EASTS, WWW (NON CMS). Users of systems being patched. Service unavailable for 10-15 minutes during window N/A 02-May-2024 05:00 02-May-2024 08:00 More

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
PAPERCUT PRINTING: Interruption due to Upgrade Students and some staff None 17-Apr-2024 19:00 17-Apr-2024 19:25 More
Access to MYPROGRESS (medical practical register) is not available. Issue with SSO login. ALL users None 17-Apr-2024 09:35 17-Apr-2024 10:35 More
CSU Handbook (part of CDAP) Students and Staff
Prospective students		 None 16-Apr-2024 16:10 16-Apr-2024 16:30 More
CDAP is being updated with the latest CourseLoop version between 15th April 2024 and 18th April 2024. No disruption is expected. There may be delays in Handbook publishing on 16th April from 9am to 10.30am. Staff N/A 15-Apr-2024 00:00 18-Apr-2024 09:30 More
WIRELESS - ALL CSU Campuses are currently unavailable, DIT is currently investigating the cause. Staff and Students None 13-Apr-2024 10:30 13-Apr-2024 11:15 More
CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment.CONFLUENCE will be undergoing maintenance and patching to maintain a secure environment. ALL Confluence users NONE 10-Apr-2024 18:00 10-Apr-2024 18:35 More
WIRED and WIRELESS NETWORK - WANGARATTA - Is currently unavailable campus wide due to an outage of CSU's internet service provider AARNet. AARNet currently have crews attending to restore service, an ETR is unknown at this time. Staff and Students at the Wangaratta campus None 09-Apr-2024 08:10 09-Apr-2024 11:40 More
BANNER SS9 - Students are able to enter and save their USI but it will not be verified in real time. All students using Banner SS9 for USI real-time verification. No direct way for the students to access this service but the USI saved by the students will be verified by the batch verification process. 08-Apr-2024 14:40 15-Apr-2024 14:45 More
NETWORK - WAGGA - Res 0458,0456 - Network fault currently showing 2 buildings offline, Currently investigating. Students Other buildings on Campus (0013, 0230) 08-Apr-2024 08:50 08-Apr-2024 10:00 More
Users have reported varying access issues with some Portal forms, including the General Misconduct form and the Scholarships dashboard. DIT are investigating. Dynamics portal form users may be affected. N/A 05-Apr-2024 10:00 05-Apr-2024 11:55 More