Current Service Disruptions

         There are no current service disruptions

The Division of Information Technology provides a secure and reliable computing environment for all students and staff. In order to achieve this, scheduled systems maintenance is required to occur from time to time in a managed way so as to minimise any disruption to IT services.

Evidence from student engagement indicates the least disruptive times for students is early mornings. As such, the preferred maintenance window for:

  • Student Online Systems is Thursdays 5.00am - 8.00am.
  • Non Student Online Systems is Wednesdays 6.00pm - 8.00pm.

The maintenance window will allow enhancements that require a disruption to a CSU system to be implemented, tested and approved in an optimal time frame.

If you are a student and require more information about a service disruption please contact Student Central. If you are a staff member and require more information about a service disruption please contact the IT Service Desk..

Planned Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
PROTECHT will be unavailable during Tuesday 4th October 2022 7:00 p.m. - 11:59 p.m. AEST. Protecht will be be performing urgent firewall maintenance activities. **There may be up to 5 minutes or less of downtime within the above maintenance window where Protecht.ERM will be unavailable.** All Staff and Students wishing to view/submit a WHS incident To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated 04-Oct-2022 19:00 04-Oct-2022 23:55
PROTECHT will be unavailable during Sunday 9th October 2022 6:00 p.m. - 11:59 p.m. AEST. Protecht will be be performing upgrades to Protecht.ERM database infrastructure All Staff and Students wishing to view/submit a WHS incident To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated 09-Oct-2022 18:00 09-Oct-2022 23:55

Concluded Service Disruptions
Description Customers Affected Other Ways To Access Service Start End  
INPLACE SAAS Upgrade to version 5.6.8 is scheduled to occur between 5pm and 7pm on 28th September 2022. The system will be unavailable for approximately 30 minutes during this time so users should log out of InPlace by 5pm on this date to avoid disruption and loss of any work. InPlace users N/A 28-Sep-2022 17:00 28-Sep-2022 20:00
ACCEPTANCE OF OFFER and potentially other Banner-based or Banner-dependent applications have been impacted as PIDMs roll from 6 to 7 digits N/A N/A 28-Sep-2022 14:15 28-Sep-2022 16:50
AWM will be unavailable for 1 hour due to a planned upgrade All AWM users None 27-Sep-2022 17:45 27-Sep-2022 18:45
CDAP system will be unavailable on Monday 26th September due to an upgrade of the system. The upgrade is scheduled to complete at 7pm and access to the system restored. All The system will be unavailable. 26-Sep-2022 07:00 26-Sep-2022 19:00
There will be a power outage affecting part of Wagga Campus to carry out required maintenance on Saturday 24th September 8am-2pm.
As a result there will be no Wireless, Internet and Phones in the affected buildings
Buildings affected are :-

209
211
212
227
228
229
230
272
273
274

DFM and DIT apologize for any inconvenience this may cause.
Students and Staff Move to other buildings notwith power 24-Sep-2022 08:00 24-Sep-2022 14:00
PROTECHT will be unavailable during Sunday 18th September 2022 6:00 p.m. - 11:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework, and is required to maintain a secure environment. Staff and students wishing to view/edit a Protecht, WHS incident To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated 18-Sep-2022 18:00 18-Sep-2022 23:00
PHONES, WIRED AND WIRELESS NETWORK - GOULBURN Building DB19 is currently offline due to construction work being performed by NSW Police. ETA for restoration of service is Monday 12th of September. Staff and Students Where possible move to another building if CSU Network is required 09-Sep-2022 13:00 12-Sep-2022 11:10
NETWORK and PHONES - BATHURST Building 1451 (Kajulu) - Is currently unavailable, DIT are investigating the cause. Staff and Students None 05-Sep-2022 08:05 05-Sep-2022 08:50
PROTECHT will be unavailable during Sunday 28th August 2022 6:00 p.m. - 10:00 p.m. AEST. The vendor will be conducting regular operating system patching. Regular patching is an important part of the security framework, and is required to maintain a secure environment. Staff and students wishing to view/edit a Protecht, WHS incident To report a WHS Incident please use the following WHS Incident Report and Investigation Form: https://policy.csu.edu.au/download.php?id=699&version=2&associated 28-Aug-2022 18:00 28-Aug-2022 22:00
SKYPE FOR BUSINESS: is retiring and will be replaced with MICROSOFT TEAMS as our instant messaging, voice and video conference system on the 27th Aug. Your Skype contacts will be merged to TEAMS. Please visit the Microsoft Teams DIT Support page which includes self-help, FAQs and best practice sections: https://staff.csu.edu.au/division/information-technology/help-support/a-z-software-applications/microsoft-teams All staff Enhanced collaboration services provided through Microsoft TEAMS. 27-Aug-2022 09:00 28-Aug-2022 17:00