Get help for online exams, including troubleshooting the technical setup of your laptop and systems, so you're all set up for the day.
For all exam types, you will access your exam via the exam link in the navigation menu in your Brightspace subject site.
The link will be titled as one of the following:
For supplementary (SX) or additional (AE) examinations, your exam will be accessed via an Brightspace organisation site. A link to the organisation site will be available on your personal exam timetable. You can also access via the organisations section in Brightspace by clicking on the 'Organisations' tab in the banner.
Access your personalised exam table. All exams will be held in Australian Eastern Daylight Time (AEDT).
For issues relating to your timetable, for example, one of your subjects is not displaying, please email the exams team or call 6338 6222.
If you experience this error during your exams, here’s what you need to do:
You will need to provide reasonable evidence of this outage to your Subject Coordinator. Evidence may include a notification from a network provider, screenshots of error or photos of your modem.
Try restarting your computer. You will be able to access the link to your exam via Brightspace once your computer has rebooted.
All students have been allocated at least a 15 minute technology time allowance. You can use this time if you need to restart your computer.
If your phone rang, someone knocked at the door or a young child or animal required immediate attention, you must report this incident to the exams team.
Please send us an email outlining what happened.
You should be able to delay an automatic update on your computer until you complete your exam.
If this is unavoidable, you’ll be able to access your exam again, via the link in your Brightspace website.
All students have been allocated at least a 15 minute technology time allowance. You can use this time if you need to restart your computer.
You need to be logged in with your Charles Sturt email address to be accepted into zoom rooms for invigilated exams. Make sure you have logged in with your Charles Sturt student email address.
Browser issues can cause the exam to display incorrectly, or reduces the available functionality.
Make sure you are using the latest version of Google Chrome, as this is the only supported browser for Brightspace exams.
You will be able to sit a practice exam prior to your exam day to make sure your browser is compatible for your exam.
If your exam is unavailable or not loading, check the following:
Once you login to your Brightspace subject site, you will see an option on the left-hand side of your screen that will take you to your online exam page. Before your exam is scheduled to start, a link will appear on this page. You may have to refresh this page.
If your Brightspace subject site is not responsive, please contact Student Central.
Your password may be incorrect. Please reset your password.
If you still can’t login, you may need to clear your cache or try using a different internet browser.
If you are still having issues, please contact Student Central.
So long as the exam is still available via the link in your Brightspace Subject Site, you can start the exam. If your link is not available, please contact your Subject Coordinator.
If you are late, you should also send an email to your Subject Coordinator to let them know why you were late to your exam.
Yes. You can sit a practice exam in your Brightspace Subject Site to check your computer functionality and compatibility with Brightspace Test Centre.
Make sure you are using the latest version of Google Chrome, as this is the only supported browser for Brightspace exams.
Once you login to your Brightspace subject site, you will see an option on the left-hand side of your screen that will take you to your online exam page. Before your exam is scheduled to start, a link will appear on this page. You may have to refresh this page.
Follow these instructions to submit your take-home exam via Turnitin.
If you still cannot submit your take-home exam, please contact Student Central. Listen out for the online exams support option.
If they cannot help you to re-submit your take-home exam, please send an email to your Subject Coordinator with your exam response file and an explanation of what went wrong.
Turnitin will not accept files that contain scans of files or multiple images.
Send an email to your Subject Coordinator with your exam response file and an explanation of what went wrong.