Understanding the Student Advocacy Service

About our Student Advocacy service

We understand that from time to time you may face challenges that impact your student experience. As Student Advocates, we can offer:

  • Free and confidential support in navigating the University’s rules, policies and procedures;
  • High-quality resources to help you understand and follow University processes;
  • Guidance on how to approach your problem in the context of your study;
  • Referrals to University support services that can help you with your individual needs.

We will:

  • Treat you with courtesy, dignity, and respect;
  • Provide accessible and relevant information;
  • Offer personalised advice to help you make informed choices;
  • Support you to advocate for more positive outcomes;
  • Interact with you in a positive and timely manner.

We need you to:

  • Treat us with courtesy, dignity, and respect;
  • Interact with us honestly and with integrity, ensuring you provide accurate and complete information;
  • Understand that we can be busy at times and there may be other students ahead of you in the queue;
  • Be open about how we can help you, which may include giving us feedback on your experience with our service.

Are there limits to confidentiality in the Student Advocacy service?

Yes. While we offer a confidential service, your case may be discussed with our team to ensure we provide the best quality services to you. There are some instances where we can’t keep your information confidential, like when we’re concerned about your safety or when we’re required by law to disclose information.

Contact us

When you contact a Student Advocate – whether by completing the self-referral form, emailing, or calling 02 6338 6004 – you can expect us to respond to you within 3 business days.