We continually strive to improve the quality of services to students and our regional communities. If you believe we can do better and can give us some feedback, we invite you to submit a complaint so we can investigate and take action if required.
Students are encouraged to firstly take the complaint/appeal up with the other stakeholder to try and work the matter out informally.
For example, if you have a complaint about:
If after going through the informal procedure the matter is still not resolved, you can then also seek advice or assistance from a Student Advocate.
If you have a concern about academic, administrative or support services during your time at Charles Sturt, you may wish to make a complaint.
You can lodge a complaint via the Office of Governance and Corporate Administration.
There are three main steps to our complaint process and they will vary based on the complexity. You should hear back from us at least within 10 working days after each step.
If you believe you have been treated unfairly, you can escalate your concerns to the NSW ombudsman.
Any person who suspects a student has committed misconduct may report it. When it is reported, the Appointed Officer will consider if the alleged misconduct falls within the Student Misconduct Rule.