Your Student Voice survey results

Your voice, our action. Based on what you shared in the Your Student Voice Survey earlier this year, we've been working on ways to help improve your student experience at Charles Sturt.

In the survey you told us you wanted:

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Stronger connections: better ties between students and staff

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Things made easier: access information and services seamlessly

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Financial support: more scholarships and help with costs

So... here's what we're doing to improve your student experience

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Already available services

Many of you are already making the most of the services we offer, but we want to ensure everyone is aware of what’s available:

  • Get involved in SSAF: Your student bodies decide how SSAF (Student Services and Amenities Fee) is spent. The SRC, Student Senate, and Student Experience Committee are key in deciding where funds go. Plus, you can access many SSAF-funded support services online and apply for annual or small grants.
  • 24/7 counselling hotline: Support is available anytime you need it. Our 24/7 counselling hotline is here to help, whether you just need someone to talk to or support with something more serious.
  • Free learning materials: You have access to free textbooks and LinkedIn Learning, offering great resources for your studies without extra cost.
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What's improved recently

Based on your feedback, we’ve introduced several new initiatives to improve your time at Charles Sturt.

  • New social events: We’ve piloted online events like escape rooms and are using Instagram to keep you engaged and connected with other students, whether you're online or on campus.
  • Improved orientation experience: We’re making it easier to settle into university whether you are studying on campus or online, through a smoother onboarding experience.
  • Co-designed initiatives: We’re reworking with you to update our support policies with input from student leaders to ensure your needs are effectively addressed. Your peers were instrumental in co-designing a student wellbeing framework and initiatives are being rolled out.
  • Charlie Chatbot: We have introduced our Charlie Chatbot,  available anytime to answer your questions.
  • More scholarships: We’ve increased scholarship availability, with applications for 2025 opening in October. Eligibility criteria are now clearer, so it’s easier to apply.
  • Free food: The free food stations in our libraries are a hit! Intensive students make the most of grabbing a free cuppa and some snacks in between sessions. And we’ve just opened food banks on the Bathurst and Wagga Wagga campuses, with other campuses to come.
  • Parent rooms: Our libraries have upgraded parent rooms with nappy changing stations, toys, books, couches and kitchenettes to support parents.

Help us keep improving

Your voice matters, and we’ve listened but we're always looking to improve.

Share your feedback with us at any time by emailing ask@csu.edu.au to help shape an even better experience for you and future students at Charles Sturt. Keep your eyes peeled for the full survey next year.

View a summary of this year's Your Student Survey results

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Student Services