Complaints and grievances

If you are a student and you're concerned about the University's academic, administration or support services, you may make a complaint.

You can also report sexual assault or harassment and other student misconduct.

We encourage staff to resolve issues between themselves. However, a complaints process exists where this is not possible.

If you’re an organisation or individual outside of Charles Sturt University and you wish to complain about a student or staff member you may do so.

If your concern relates to the conduct of research at the University, including the processes used to review and approve research proposals, please refer to the Research Integrity Unit.

See our complaints handling process for overseas students to lodge a formal complaint if a matter cannot be resolved informally.