Connecting communities to housing and social services through libraries

Public libraries are increasingly becoming a place of sanctuary and connection for disadvantaged members of our communities. These members of the public often have complex social needs. A group of Charles Sturt researchers, led by Dr Jane Garner, explored approaches to assisting members of the public seeking social assistance through public libraries, based on models common in the United States of America.

Across the United States, public libraries are supporting the needs of these vulnerable community members by bringing in a social worker onto the library team. The social worker can support individuals by connecting them with food services, housing, and mental and other health services. They also support the library staff by providing professional development training on how to ensure the well-being and safety of library patrons and staff, along with maintaining the dignity and self-determination of those who may require social support.

The research findings show that providing social services through library social workers is a successful model. Following on from this research, Dr Garner has been awarded an Australian Research Council Discovery Early Research Career Award grant to create public policy for the use of public libraries for people experiencing homelessness.